Terms of service

This website is operated by Living Aqua Ltd (“we”, “our”, “us”). Throughout the site, the terms “you”, “your”, and “user” refer to any visitor, customer, or individual accessing our Services.

By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including all policies referenced herein (Privacy Policy, Refund Policy, Shipping Policy).

If you do not agree to these Terms, please discontinue use of our website and Services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services.

 

1. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence.

You agree not to use our products for any unlawful or unauthorised purpose, nor violate any laws in your jurisdiction.

Transmission of malware, viruses, or malicious code is strictly prohibited.

Any breach of these Terms may result in immediate termination of your access to our Services.

 

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

Your non-payment or abusive behaviour toward our staff or systems will lead to account termination.

You understand that your content (excluding credit card information) may be transferred unencrypted across networks to adapt to technical requirements. Credit card data is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our prior written consent.

 

3. ACCURACY OF INFORMATION

We strive to provide accurate and current information. However, we are not responsible if information on the site is incomplete, outdated, or contains typographical errors. The content on this site is for general informational purposes only and should not be the sole basis for decisions.

We reserve the right to modify the contents of the site at any time but are not obligated to update any information.

 

4. MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without notice. We may modify or discontinue any Service (or part of it) at any time without prior notice. We are not liable for any modification, price change, suspension, or discontinuance.

 

5. PRODUCTS OR SERVICES

Certain products may be available exclusively online. Quantities may be limited and subject to return or exchange only in accordance with our Refund Policy.

We have made every effort to display our products accurately, but we cannot guarantee that your screen will represent colours or images precisely.

We reserve the right to limit sales to any person or region, to adjust quantities, or discontinue products at any time.

All product descriptions and prices are subject to change without notice.

We do not warrant that the quality of any products, Services, or information will meet your expectations.

 

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place. We may limit or cancel quantities purchased per person, per household, or per order. If an order is modified or cancelled, we will attempt to notify you via the email or phone number provided at checkout.

You agree to provide accurate, complete, and current account information for all purchases and to promptly update your details (email, billing, shipping, and payment data).

For more details, review our Refund Policy.

 

7. OPTIONAL TOOLS

We may provide access to third-party tools which we neither monitor nor control. You acknowledge that such tools are provided “as is” and “as available”, without any warranties.

Any use of optional third-party tools is entirely at your own risk. Future features or Services introduced on the website will also be subject to these Terms.

 

8. THIRD-PARTY LINKS

Our site may contain links to third-party websites not affiliated with Living Aqua. We are not responsible for examining or evaluating the content, accuracy, or policies of such sites. We are not liable for any damage or loss arising from your use of third-party products or websites.

 

9. USER COMMENTS AND FEEDBACK

If you send us feedback, ideas, or suggestions (online, by email, or otherwise), you agree that we may use, reproduce, or distribute them without restriction or obligation to compensate you.

We may, but are not obligated to, monitor or remove content we deem unlawful, offensive, or harmful to others.

You are solely responsible for any content you post and agree not to infringe any third-party rights.

 

10. PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy. By using our website, you consent to our collection and use of data in accordance with that policy.

 

11. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or omissions related to product descriptions, pricing, or promotions. We reserve the right to correct any errors, inaccuracies, or omissions, and to update or cancel orders if any information is inaccurate (even after submission).

 

12. PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful purposes.
  • To solicit others to perform unlawful acts.
  • To violate any regulations, rules, or laws.
  • To infringe intellectual property rights.
  • To harass, defame, abuse, or discriminate.
  • To upload viruses or malicious code.
  • To collect or track personal information of others.
  • To spam, phish, crawl, or scrape.

We reserve the right to terminate your use of the Service for any prohibited activity.

 

13. DISCLAIMER OF WARRANTIES

We do not guarantee uninterrupted, secure, or error-free service. The Service and all products are provided “as is” and “as available”, without warranties of any kind, express or implied.

You agree that your use of the Service is at your sole risk.

14. LIMITATION OF LIABILITY

In no case shall Living Aqua Ltd, its directors, employees, affiliates, or suppliers be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products. Our total liability shall not exceed the amount paid by you for the product or Service.

Some jurisdictions do not allow exclusion of certain damages, so these limitations may not apply to you.

 

15. INDEMNIFICATION

You agree to indemnify and hold harmless Living Aqua Ltd from any claim or demand, including legal fees, arising from your breach of these Terms or violation of any law or third-party rights.

 

16. SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue to apply.

 

17. TERMINATION

These Terms remain effective unless terminated by either you or us. You may terminate by ceasing use of our Services. We may terminate this agreement at any time if you fail to comply with the Terms.

 

18. ENTIRE AGREEMENT

These Terms, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Living Aqua Ltd.

 

19. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.

 

20. CONTACT INFORMATION

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@living-aqua.com
support@alive-aqua.com